Frequently Asked Questions

Firehouse Flyer FAQ's

  • WHO CAN JOIN FIREHOUSE FLYER?

    FIREHOUSE FLYER is exclusively for active and retired professional firefighters and their spouses. Spouses can be added to the platform once the firefighter of the family has been verified and account set up has been completed.

  • HOW DOES THE VERIFICATION PROCESS WORK?

    The verification process includes secure upload of your driver’s license (or govt issued ID) and department-issued ID. In some cases, a manual review by our team including contact with your department’s HR to confirm employment status is needed. For retired firefighters, verification may involve more interaction as post-employment ID’s are not always the norm as well as sharing of retirement documentation.

  • WHAT TYPE OF VACATION RENTALS CAN I FIND ON THE PLATFORM?

    Our firefighter-owned rental platform includes: homes, apartments, condos, guesthouses, rooms for rent, RVs, and RV spots, trailers, and more–nationwide and beyond!

  • HOW DO I LIST MY VACATION RENTAL?

    Once verified as a firefighter and account set up completed, submit your vacation rental to our Firefighter-Owned Rentals section through your account dashboard. Just click “Add A Property” and follow the easy steps to get your rental listed. Our team will review and approve your listing.

  • HOW IS THE PLATFORM MODERATED TO PROTECT MEMBERS?

    FIREHOUSE FLYER is a verified, members-only community built for professional firefighters both active and retired. Every member goes through a verification process before gaining access, which creates a strong foundation of trust and accountability. In addition, listings and activity are monitored by administrative oversight, member reporting tools, and clear community standards.

  • WHAT IS THE CANCELLATION POLICY?

    As a Founding Member, it’s a Free Membership. But, Yes, You can cancel your membership at any time. If for some reason you are unhappy with the platform please reach out to ADMIN at support@firehouseflyer.com.

  • IS THERE A MOBILE APP AVAILABLE?

    We are currently developing mobile apps for iOS and Android. In the meantime, our website is fully responsive and works well on all mobile devices.

  • DOES FIREHOUSE FLYER HAVE AN INTERACTIVE ONLINE COMMUNITY?

    Yes, our Community DAYROOM allows members to interact with each other, share info, ask questions, post job listings and training opportunities, and learn about fire families in need and firefighter charities. The DAYROOM also provides last-minute vacation rental opportunities, highlights firefighter-owned businesses and gives access to special deals and discounts exclusive to FHF members. This online community is a NATIONWIDE FIREFIGHTER NETWORK and the sky is the limit on how we can connect and support each other off-duty!

  • IS THERE A MARKETPLACE FOR BUYING AND SELLING ON THE PLATFORM?

    Yes, FIREHOUSE FLYER provides an exclusive online Marketplace for buying and selling items and vehicles.
    It also provides a rental section where members can list rentals such as cargo and car hauler trailers, construction equipment, event supplies and more!

  • HOW DO I POST MY FIREFIGHTER-OWNED BUSINESS ON THE PLATFORM?

    Once verified and account set up completed, submit your business to our Firefighter-Owned Business Directory through your account dashboard. Just click “Add A Business” and follow the easy steps to get your business listed in the directory. Our team will review and approve your listing.

  • HOW IS MY PERSONAL INFORMATION PROTECTED?

    FIREHOUSE FLYER takes member privacy seriously. Personal and verification information is stored using secure systems with restricted access. Verification documents are used solely to confirm eligibility and are NOT shared with other members or third parties.

  • CAN NON-VERIFIED MEMBERS VIEW LISTINGS OR CONTACT FIREHOUSE FLYER MEMBERS?

    No, FIREHOUSE FLYER is a private members-only community. Listings, profiles, and contact information are visible only to verified members. Non-members cannot browse listings, view details, or contact members in any way.

  • WHAT SHOULD I DO IF I HAVE AN ISSUE WITH A LISTING OR MEMBER?

    Members can report listing issues or member concerns by emailing us at support@firehouseflyer.com. Our team reviews reports promptly to help protect the integrity of our community.

  • Can I swap/exchange my vacation rental?

    Yes! FHF hosts can choose to swap/exchange their vacation rental with other FHF hosts.